Returns / Exchange Policy

RETURNS

To request or apply for a refund/exchange, customers must first submit a notification of returns to sales@oneone.sg within 7 days from date of Delivery.

Our Customer Service Representative will get in touch with you thereafter. 

 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:

* Gift cards.

* Activated/Downloadable software products.

* Refer to Exclusion list below.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted.

These remain at the discretion of the Management.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Do note that:

 

Should we approve your refund or exchange, you will get your refund -5% or SGD20 (whichever higher) restocking fee back based on your original mode of payment or via Bank Transfer. Refunds will only be processed once we have received your item(s) via our collection agents or to our business address. In the event of a refund, the refund amount will first include the rebates redeemed in the transaction, followed by the remaining cash amount paid for the respective product(s) refunded.

Delivery charges paid are non-refundable. In the event where your order is unable to be fulfilled, Oneone reserves the right to refund the price of the Goods purchased.notepad We regret that we are unable to provide refunds for change of mind purchases once transaction is successful.
Request for refunds is at the discretion of the management.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@oneone.sg.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@oneone.sg.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should inform us in advance and deliver the product to:

73 Ubi Road 1, #08-59 Oxley BizHub, Singapore, 01, 408733, Singapore. Attention to Tyler/Serena.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund on top of the restocking fee.

 

Depending on where you live or the availability of the replacement item, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Exclusions.

- Any software or digital downloads due to copyright infringement.
- Products such as media discs (CD-R, DVD-R, etc.), printing paper, ribbon tapes and ink/toner cartridges that have been opened or whose seal has been broken. - Microsoft products: Office, Xbox Accessories, PC Accessories and Surface Accessories. 
- Faulty Desktop PC, Notebooks, Tablets past the 7 days return policy date. Please visit the brand's service centre for assistance. 
- All products with a broken seal or opened packaging.  
- Products that have shown to be in working condition.
- Extended warranty services and technical installation services.