Orders & Payment

Defined Terms

In these terms and conditions:-

"Acknowledgement" refers to our email acknowledgement of receipt of your Sales Order made through the oneone.sg website.

"Agreement" refers to these terms and conditions together with your Sales Order and the Sales Confirmation

"Oneone" refers to Oneone Pte. Ltd, a company incorporated in the Republic of Singapore, Business Address :73 Ubi Road 1, #08-59 Oxley BizHub, Singapore, 01, 408733

"Goods" refers any product listed on the oneone.sg website and for the purposes of these terms and conditions includes services offered.

"Invoice/Receipt" refers to the invoice/receipt issued by us to you presenting the price of your Goods and which is your proof of purchase.

"Price/Pricing” refers to the price of any Goods or Services as set out on the Oneone.sg website or as intended by Oneone to be set out on www.oneone.sg.

"Sales Order" refers to the electronic purchase you made on http://www.oneone.sg

"Sales Transaction Number" refers to your Goods confirmation number issued by us to you upon our acceptance of your Sales Order.

Only persons aged 18 years and above may submit the Sales Order or make any orders, purchases or any other form of request on the Oneone website.



Delivery & Order Fulfilment Conditions.

Delivery though our partners or delivery agents will be the sole form of order fulfilment. We will not entertain any self-collection at our Business address. There may be delivery charges on a “per Sales Order” basis and you will be charged for delivery (based on total amount purchased) and added to the price of your Goods and reflected in your Sales Order. We reserve the right to amend or vary the delivery charges based on the complexity for fulfilment of your order.

All Goods purchased via the Oneone.sg website will only be delivered to addresses within the Main Island of Singapore and Sentosa Island only (Excluding all areas such as Jurong Island, Changi Airport, Tuas and Fishery Ports; and Restricted Areas, eg; Government Facility, Army Camps.) No delivery or order fulfilment will be made outside the Republic of Singapore or to post office boxes.

We will not be held liable for any missing parcels signed for and delivered to non-residential addresses e.g. Front Desk/Mail Room/Reception Area and in the event of wrong/inaccurate addresses or addressee provided. 

Delivery will be made within 5 working days after your order has been confirmed unless there is an instance of shortage of stocks or lack of availability. In such a situation, an expedited back-to-back order will be made with the local distributor to fulfil your order.

Delivery is only available from Monday to Saturday, excluding Public Holidays. Multiple transactions made within the same day or invoice may not be delivered together. An email notification on your order status and its tracking number (if any) will be sent after your order has been dispatched by our delivery agent.



We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Payment Terms

Unless otherwise stated, all Prices quoted are NETT of goods and services tax (GST).

Unless otherwise stated, all payments to be made through the Oneone website shall be made using our preferred payment Gateway Paypal/Shopify or through Local Bank Transfer or as we may from time to time allow so.

Oneone will attempt to offer you competitive prices on all current products. Oneone reserves the right to change prices for the products displayed at any time at its discretion.